Case Study: Douglas County Libraries achieves faster service delivery with BMC Track-It!

BMC Track-It! enables collection of seven libraries to integrate IT management capabilities in an increasingly complex environment

Douglas County Libraries, a collection of seven libraries in Colorado, faced challenges with an inefficient and poorly integrated help desk system. The software was difficult to use, lacked visibility into work orders, and could not scale to handle increasing service requests, leading to slow service delivery and poor user satisfaction. To address this, they turned to the vendor Track-It! for a solution.

The solution implemented was Track-It! software, which integrated IT management into a single, easy-to-use system. This provided improved visibility and access to work orders, automated reporting, and streamlined processes. The results included faster service delivery, increased IT productivity, and significantly improved satisfaction for both staff and patrons. The Track-It! solution enabled the libraries to efficiently manage an increasing number of work orders as they adopted new technologies.

Douglas County Libraries

Monique Sendze

Associate Director Of Information Technology