Case Study: Masseria achieves improved customer experience with TouchBistro

TouchBistro helps Masseria improve customer service

Masseria, chef Nick Stefanelli’s Michelin-starred Italian restaurant in Washington, DC, needed a way to streamline front-of-house operations and elevate customer service while managing a complex, high-end menu. The team sought an intuitive POS that could handle menu programming, flexible billing and seat management without slowing service.

Masseria implemented TouchBistro Pro, using its menu management, drag-and-drop seat combining and easy bill-splitting to speed service and simplify workflows. The staff found the system user-friendly, customer experience improved, and Chef Stefanelli plans to bring TouchBistro to any future restaurants.

Masseria

Nicholas Stefanelli

Chief Chef