Case Study: The Main Crossing achieves 33% shorter wait times with TouchBistro

The Main Crossing - Customer Case Study

The Main Crossing, a cozy bar and American eatery in Brighton, Michigan, was struggling with long customer wait times during peak hours. Servers frequently queued at a legacy stationary POS, slowing service and limiting how many guests they could serve efficiently.

Switching to TouchBistro’s mobile iPad POS let servers take orders tableside and send them directly to the bar while still assisting other guests. The change cut wait times by about 33%, speeding service and improving customer satisfaction.

The Main Crossing

Garrett Pariseau

The Main Crossing