Case Study: The Ogden achieves a 10% increase in orders during peak times with TouchBistro

Tableside Ordering has resulted in a 10% increase in orders during their busiest times

The Ogden is a chef-driven sports bar in Chicago that serves crowds from nearby United Center events as an official partner bar for the Blackhawks and Bulls. With rushes of roughly 200 guests arriving at once, the team needed a fast, reliable way to take and deliver orders with virtually no margin for error.

By equipping every server with an iPad running TouchBistro and using Tableside Ordering, The Ogden streamlined order-taking, reduced downtime, and allowed consistent customization and bar management on the floor. The change boosted efficiency and revenue, driving a 10% increase in orders during their busiest periods.

The Ogden

Joe Magoonaugh

Managing Partner