Case Study: Pilot Coffee Roasters scales multi-unit operations with TouchBistro

Pilot Coffee Roasters - Customer Case Study

Pilot Coffee Roasters, a multi-unit coffee shop and roastery in Toronto, faced operational challenges as they rapidly expanded from one location to seven. Their existing point of sale (POS) system was not meeting the needs of their growing business, creating significant issues. Specifically, it could not automatically handle the unique Canadian tax requirements for low-cost food and beverage items, forcing staff to make manual adjustments that led to errors, headaches for retail employees, and accounting complications.

By implementing the TouchBistro POS system, the vendor provided a comprehensive solution. TouchBistro's integrated payment processing eliminated credit card discrepancies, while its automatic tax functionality resolved the previous manual errors. The addition of the Kitchen Display System (KDS) streamlined order fulfillment by providing baristas with a clear queue and timing for tickets, ensuring consistency across all locations. As a result, TouchBistro helped Pilot Coffee Roasters achieve greater operational efficiency, reduce errors, and support their continued expansion while maintaining a focus on customer service.

Pilot Coffee Roasters

Kiernan Patenaude

General Manager