Case Study: Lasaters Coffee & Tea achieves rapid setup and seamless drive-thru & café operations with TouchBistro

Lasaters Coffee & Tea - Customer Case Study

Lasaters Coffee & Tea franchise in Clarksville, TN, owned by veteran Zack Gates, opened a sit-down café with a drive-thru and an 18-person team after building the shop from the ground up. Facing a fast timeline, high customer demand at launch, and an existing POS that couldn’t scale, Zack needed a versatile, easy-to-train system that could handle both dine‑in and drive‑thru service.

Zack implemented TouchBistro’s iPad POS (two iPads: one for drive-thru, one for café), which was quick to roll out, simple for staff to learn, and easy to update mid-shift. The result: a smooth, busy opening and three years of reliable operations, happier, more efficient staff, and confidence to expand to additional locations.

Lasaters Coffee & Tea

Zack Gates

Lasaters Coffee & Tea