Case Study: B’Spoke Kitchen + Market reduces delivery costs and streamlines operations with TouchBistro

How TouchBistro’s DoorDash Drive Integration Helped B’Spoke Kitchen + Market Grow Its Delivery Business

B’Spoke Kitchen + Market is a Barrie, Ontario-based virtual food hall and dine-in restaurant that launched in 2021 with five virtual concepts and a bar. Launched during COVID lockdowns, the business struggled with a POS that required multiple tablets to manage separate online platforms, creating operational chaos and high third-party delivery commissions that squeezed already-tight margins as the team tried to balance growing dine-in and off-premises revenue.

B’Spoke switched to TouchBistro POS with TouchBistro Online Ordering and DoorDash Drive, which routed orders into one system, eliminated the “sea of tablets,” and replaced percent-based commissions with a flat delivery fee (about $8.50). The change reduced staffing needs for order management, protected margins (vs. ~30% commissions), encouraged larger orders with free delivery over $50, shifted customers toward direct ordering, and supported sustainable growth and future expansion plans.

B’Spoke Kitchen + Market

Chris Frechette

Owner