Case Study: Ichiban Sushi achieves faster service and streamlined operations with TouchBistro

How TouchBistro’s All-In-One System Helps Ichiban Sushi Boost Efficiency & Delight Customers

Ichiban Sushi, a 24‑year‑old pan‑Asian restaurant in Gainesville, Florida owned by Tod Whipple, needed to modernize operations while preserving its relaxed, customer‑first experience. The COVID‑19 pandemic, labor shortages, rising costs, and supply chain disruptions threatened service levels, and Tod wanted technology that would let the team hide those challenges from guests and keep service seamless.

Ichiban implemented TouchBistro’s all‑in‑one system—POS with tableside ordering, Online Ordering, Reservations, Gift Cards, Payments, and 7shifts integration—giving instant kitchen routing, offline payment capability, centralized reporting, and easier staff training. The result: faster, more accurate service (especially on the patio), better online and reservation experiences, tighter labor control, and a happier team and customer base.

Ichiban Sushi

Tod Whipple

Owner