Case Study: English Setter Brewery achieves seamless patron tracking and menu optimization with TouchBistro

How TouchBistro helps English Setter Brewing manage their unique venue

English Setter Brewing, a busy brewery in Spokane Valley, WA, faced a special challenge: patrons move around, combine tables and visit friends rather than staying put, making it hard for staff to track who is where and what they’ve ordered. Owner Jeff Bendio needed a simple way to manage shifting seating and multiple servers while still keeping service seamless.

Using TouchBistro’s Floor Plan and Table Management, staff can see guests’ locations, identities and orders in real time regardless of which server attends them, and the system’s sales tracking highlights the top 60% of menu items so underperforming dishes can be removed or replaced quickly. The result is smoother service, more accurate order management across staff, and faster, data-driven menu decisions.

English Setter Brewery

Jeff Bendio

Owner