Case Study: Uncle Tetsu achieves 53% higher average spend and $120K/year in savings with TouchBistro

How TouchBistro helps an international, multi-location QSR thrive in North America

Uncle Tetsu is an international fast‑casual chain famous for its Japanese cheesecakes, operating 11 locations in North America and selling 600–800 cakes a day. To scale consistently across multiple sites they needed better point-of-sale capabilities, reporting, staffing and accounting integrations, and faster staff onboarding to control production, labor and waste.

By adopting TouchBistro — including a customer-facing display, heatmap, average-spend and labor reports and integrations with 7shifts and Intuit — Uncle Tetsu saved $120,000/year in production and labor, increased average spend per customer by 53%, cut waste 11% and voids 60%, and reduced training time from 3–4 days to 3–4 hours.

Uncle Tetsu