Case Study: Koyo achieves seamless fine-dining omakase service in Queens with TouchBistro

How TouchBistro Helped Koyo Bring Fine Dining Sushi to Queens

Koyo is a chef-owned Japanese restaurant in Queens that has served a seasonal kaiseki omakase tasting menu since 2016. As one of the borough’s first fine-dining concepts, Koyo faced the challenge of introducing an elevated, multi-course experience to a neighborhood more known for casual ethnic eateries, while needing precise coursing, flawless FOH–BOH communication and a POS that matched the restaurant’s aesthetic.

Koyo adopted TouchBistro’s iPad POS with tableside ordering, a digital Kitchen Display System and cloud reporting, plus physical and digital gift cards. The system eliminated paper tickets, sped order flow, made menu changes and 86’ing simple, and gave managers remote sales and cost visibility. The result: smoother service, perfectly timed courses, reduced clutter and overhead, stronger guest interactions, and growth into a recognized culinary destination.

Koyo

Jay Zheng

Restaurant Chef Owner