Case Study: Pekarna NYC achieves streamlined front-of-house operations and secure payments with TouchBistro

How Pekarna NYC Improved Front-of-House Operations with TouchBistro

Pekarna NYC is a New American restaurant, cocktail bar and 320‑seat private event venue on Manhattan’s Upper West Side that needed a single, flexible system to manage a sprawling, multi‑use space. Owner Dean O’Neill sought a POS and payments solution that was easy for staff to learn, secure, able to run offline, and adaptable to shifting floor plans and event needs.

Pekarna implemented TouchBistro POS with TouchBistro Payments (Powered by Chase) and TouchBistro Reservations, using iPad tablets for tableside ordering and venue control. The integrated suite sped service and table turns, improved order accuracy, enabled secure offline payments, simplified bookings and review collection, and delivered responsive support—results that Dean says have made operations more efficient and the system easy to recommend.

Pekarna

Dean O’Neill

Chief Executive Officer