Case Study: Crosstown Pub & Grill achieves increased sales and faster service with TouchBistro’s iPad POS

How Crosstown Pub Increased Sales And Efficiency With Touchbistro’s Ipad Pos Solution

Crosstown Pub & Grill, a two-location gastropub in Illinois known for its 36 flavors of chicken wings and a busy lunchtime crowd from 100+ nearby businesses, needed a faster, more mobile POS to preserve speedy service. Their legacy system was slow and inflexible—orders could take up to 25 minutes—and servers needed a way to handle custom requests and move quickly across the bar, patio and dining room.

They implemented TouchBistro’s iPad POS with integrated Mercury payments for mobile tableside ordering, on‑screen signatures and emailed receipts, enabling fast order changes and secure card swipes. The upgrade cut over seven minutes per order, getting customers in and out in about 15 minutes, increased peak-period table turns by 176 (an estimated $2,000+ extra per night four nights a week), improved tips and staff efficiency, and reduced errors and onboarding time.

Crosstown Pub & Grill

Jim Nichols

Owner