Case Study: Carolina Firehouse achieves faster service and reliable mobile payments with TouchBistro

Carolina Firehouse - Customer Case Study

Carolina Firehouse is a Lexington, NC food truck famous for wood‑fired barbecue that serves 500–700 meals a day at large regional festivals. The team faces mobile‑operation challenges — 12‑hour smoke cycles that require early setup, no fixed wired internet, very limited space, and the need to move long lines quickly while accepting credit cards and tracking multi‑jurisdiction taxes.

They implemented TouchBistro’s wireless iPad POS (one iPad) with integrated payments, easy setup and training, and built‑in EOD, inventory and tax reporting. The system reduced order-to‑pay time to about 30–60 seconds, provided accurate daily sales and tax data, simplified reordering decisions, and enabled the truck to handle high volumes reliably — a solution the owner calls critical to their business and future expansion.

Carolina Firehouse

Paul Baity

Owner