Case Study: Pôle emploi reduces HR requests and improves workforce insights with Toucan

Pôle emploi - Customer Case Study

Pôle emploi, the French public employment service, faced significant challenges in providing its 400 directors with clear and timely access to HR KPIs. The organization had no clear data processes or systems, leading to an average two-day wait for simple HR insights. The HR department wanted to become a true business partner but lacked a way to deliver intelligible and contextualized data that was accessible to users of any device or data literacy level.

Toucan implemented a solution that was deployed to all 400 directors in under eight weeks. The platform provided clear, real-time HR insights, which resulted in an over 80% weekly usage rate. Using Toucan led to a 25% reduction in HR requests and enabled a drastic improvement in turnover and absenteeism rates, allowing the HR department to successfully position itself as a strategic business partner.

Pôle emploi

Aurélien Fénard

HR Digital Transformation Director