Case Study: Egnyte achieves 50% reduction in manual work with Totango

Egnyte cuts manual work by 50% with Totango

Egnyte, a provider of software and APIs to help businesses manage, secure, and govern their cloud content, sought to improve the productivity and efficiency of its customer success operations. The company needed to scale its processes and reduce the amount of manual work required for its customer onboarding and Voice of the Customer Program.

Using Totango’s automation and personalization capabilities, Egnyte was able to significantly improve its onboarding process. The solution leveraged powerful campaigns and integrations to scale their program and track progress. This resulted in a major improvement in operational efficiency and a 50% reduction in manual workload for the team.

Egnyte