Case Study: Sheffield City Council improves repairs scheduling and service delivery with Totalmobile Connect

Sheffield City Council - Customer Case Study

Sheffield City Council, a large district authority in England, faced significant challenges after bringing its housing repairs service in-house. The council struggled with an inefficient scheduling process, incorrect job diagnoses, and low adoption of its customer portal, leading to service delays and operational issues for its 44,000 properties. They required a modern solution to streamline repairs, improve customer booking, and better inform its workforce.

Sheffield City Council selected Totalmobile's Connect, a cloud-based job management solution, to address these problems. The implementation provides dynamic scheduling to assign the right tradesperson to each job and offers operational dashboards for real-time management visibility. The council expects the solution to maximize operational efficiencies, reduce travel time and CO2 emissions, improve first-time fix rates, and significantly enhance the overall customer experience.

Sheffield City Council

Mark Betts

Transport & FM Senior Service Improvement Manager