Case Study: Northland International University achieves 50% reduction in password resets and anywhere/anytime self-service password recovery with Tools4ever SSRPM

Wisconsin’s Northland International University implements Tools4ever’s SSRPM

Northland International University, a conservative Christian college with over 700 students and staff, struggled with frequent account lockouts because users were required to change passwords every few months and often ignored reminder emails. To reduce the volume of helpdesk password-reset calls, the university sought a customizable, cost-efficient solution with Active Directory integration and selected Tools4ever’s Self Service Reset Password Manager (SSRPM).

Tools4ever implemented SSRPM in a phased rollout so users could answer a few security questions and reset their passwords from anywhere, at any time. The solution has been in use for several years and delivered measurable results—a 50% reduction in password resets—freeing the helpdesk to focus on other projects and giving students, faculty, and staff control over their account recovery.

Northland International University

Adrian Smith

Director of Technology