Case Study: Bavarian Red Cross simplifies user management and reduces helpdesk requests with Tools4ever UMRA

Umra Simplifies User Management At The Bavarian Red Cross

The Bavarian Red Cross faced the challenge of standardizing and simplifying master data management, administration, and support for some 5,500 user accounts across a highly decentralized organization while enabling local teams to perform provisioning and producing tamper‑proof reports. To meet these needs it selected Tools4ever’s User Management Resource Administrator (UMRA) as a low‑cost provisioning and reporting solution.

Tools4ever implemented UMRA to give 70 local IT coordinators user‑friendly forms, role/group management, password resets and region‑level reporting that mirrors BRK’s organizational structure. The rollout (a week of initial setup and a three‑month full implementation) drastically reduced helpdesk requests, cut staffing needs so one person now does work that previously required three customer care staff plus a back‑office assistant, and delivered audit‑quality logfiles and reports for regulatory compliance.

Bavarian Red Cross

Henric Töpper

IT Manager