Case Study: National Geographic achieves automated user provisioning and reduced helpdesk calls with Tools4ever

Umra Optimized User Provisioning And Reduced Helpdesk Calls

National Geographic, a 125-year-old non-profit with 1,400+ employees and hundreds of contractors worldwide, faced inefficient manual account provisioning and frequent locked-out users who couldn’t reach the Washington DC help desk outside business hours. To solve these issues they engaged Tools4ever and selected identity/access management products including UMRA, SSRPM and Password Synchronization Manager.

Tools4ever implemented SSRPM for 24/7 self-service password resets, Password Synchronization Manager to keep Active Directory and Google Apps in sync, and UMRA to automate provisioning/de-provisioning from PeopleSoft into AD and Google. As a result, Tools4ever’s solution produced a major reduction in help desk calls, drastically cut hours spent on account management, enabled faster account terminations and improved overall security and single-sign-on access for users.

National Geographic

Dan Backer

Director, Campus Technology