Case Study: South Kitsap School District achieves error-free, sub-24-hour account provisioning with Tools4ever UMRA

Umra Improves Efficiency At South Kitsap School District

South Kitsap School District, a K–12 district in Port Orchard, WA with over 9,500 students and 1,200 employees, needed faster, more reliable user account management after its in-house system could no longer handle complex provisioning tasks. The district selected Tools4ever’s User Management Resource Administrator (UMRA) to replace the failing solution and meet urgent teacher and student account needs.

Tools4ever implemented and customized UMRA to integrate with Skyward, SQL Server, Exchange, Dropbox folder security and Cisco systems, automating provisioning and HR-driven workflows. As a result, accounts are created error-free within 24 hours for students and staff, IT staff no longer handle routine account requests, and the district now manages services (including ~1,100 handsets) more efficiently with measurable turnaround and accuracy improvements.

South Kitsap School District

Derry Lyons

Director of IT Services