Case Study: Community Bank and Trust of Florida achieves 24/7 self-service password resets and major reduction in helpdesk tickets with Tools4ever E-SSOM & SSRPM

Streamlining bank with SSO and SSRPM implementation with Tools4ever

Community Bank and Trust of Florida, an eight-branch bank with about 115 employees, was plagued by 5–10 daily password-related helpdesk tickets because staff had dozens of separate, frequently expiring credentials across core banking, loan-document and imaging systems. They needed a cost-effective, fast-to-deploy solution to provide a single set of credentials and a way for employees to self-reset passwords so customer service wouldn’t be delayed; they selected Tools4ever to address the issue.

Tools4ever implemented Enterprise Single Sign On Manager (E-SSOM) to provide a single login across applications and Self Service Reset Password Management (SSRPM) so employees can reset passwords 24/7, including weekends. Tools4ever consultants completed the integrations quickly, dramatically reducing daily helpdesk tickets—password resets now occur only infrequently (every few months), provisioning time was cut to minutes, and IT staff were freed to focus on other projects while customer-facing service improved.

Community Bank and Trust of Florida

Jeff Stafford

Senior Vice President