Case Study: Regina Catholic School Division achieves a 75% reduction in password reset calls with Tools4ever SSRPM

Regina Catholic School Division - Customer Case Study

Regina Catholic School Division, a K–12 education organization in Regina, Saskatchewan serving more than 10,000 students and 900 staff, faced a seasonal IT burden of 400–700 password reset calls each September. To address this, the Division implemented Tools4ever’s Self Service Reset Password Management (SSRPM) to let teachers and staff reset their own passwords without contacting IT.

Tools4ever’s SSRPM lets users register answers to chosen security questions and reset passwords themselves when needed, dramatically reducing helpdesk load. The solution cut password reset calls by more than 75%, saving substantial IT time and allowing the Regina Catholic School Division’s IT team to focus on higher‑value work.

Regina Catholic School Division

Thomas Fennell

System Infrastructure Analyst