Case Study: Providence Hospital achieves an 80% cut in admin time and automated user provisioning with Tools4ever UMRA

Providence Hospital saves additional staff thanks to automated User Account Management

Providence Hospital, a 247‑bed facility with more than 2,000 clinical and administrative staff, needed to standardize user account setup and reduce the time network engineers spent assigning rights in Active Directory while enabling differentiated administrative rights. To address these challenges the hospital selected Tools4ever and its User Management Resource Administrator (UMRA) solution.

Tools4ever implemented UMRA with configured projects, interfaces and web forms to automate provisioning (mailboxes, home folders, group privileges) and deprovisioning, including bulk disabling of 1,000 users in under 10 minutes. The automated process cut admin time for new users by 80%, reduced technical time for user updates by 50%, dramatically lowered helpdesk calls, enabled non‑admins to perform basic administration, and created an auditable, repeatable user lifecycle process.

Providence Hospital

Jon Postiglione

System Administrator