Case Study: Maas & Waal Care Group cuts password reset requests from ~400/month to 2/week with Tools4ever (HelloID & SSRPM)

Maas & Waal Care Group Sees A Significant Reduction In Password Reset Requests

Maas & Waal Care Group, an ISO‑certified healthcare provider with 800 employees across five centers, was weighed down by password-related support—about 400 reset requests per month (roughly 20 per day during busy periods). To reduce helpdesk load and make staff more self-reliant, the organization engaged Tools4ever and deployed HelloID and SSRPM (Self‑Service Password Reset Management).

Tools4ever implemented an AD‑backed HelloID access portal (with SSRPM and E‑SSOM) that centralised authentication via Active Directory and provided 24/7 self‑service resets. As a result, Tools4ever’s solution cut password‑reset tickets from ~400/month to about 2/week, reduced turnaround from up to five days to immediate, and freed IT to focus on core projects while improving employee access and satisfaction.

Maas & Waal Care Group

Marco Peters

IT Coordinator