Case Study: Maas & Waal Care Group reduces password resets with Tools4ever HelloID

Maas & Waal Care Group cuts password resets from 400 a month to 2 a week with Tools4ever

Maas & Waal Care Group, a healthcare provider, faced a significant challenge as its IT helpdesk was overwhelmed by 400 password reset requests per month, causing frustration among employees and hindering productivity. They partnered with Tools4ever to implement its HelloID Identity & Access Management solution to streamline authentication and reduce the burden on IT staff.

The solution from Tools4ever centralized authentication on Active Directory and provided a self-service password portal, enabling employees to reset their own credentials at any time. This resulted in password reset requests plummeting to just two per week, eliminating helpdesk calls for this issue and allowing IT to focus on major projects. The average resolution time for a password issue was reduced from up to five days to immediate.

Maas & Waal Care Group