Case Study: L&Q Group achieves more efficient IT provisioning with Tools4ever HelloID

L&Q Group streamlines IT changes with Tools4ever HelloID after 15 years of provisioning complexity

The L&Q Group, a major UK housing association, faced challenges with its legacy identity provisioning system, UMRA, which had become complex and difficult to manage following the introduction of Microsoft Office 365. Seeking a more efficient and modern solution, they partnered with Tools4ever to implement the HelloID Identity & Access Management platform.

Tools4ever implemented its HelloID Provisioning module, which was configured to automatically synchronize user data from the company's MHR iTrent HR system to Active Directory and Azure AD. This solution empowered L&Q's IT department to manage changes themselves with a user-friendly dashboard, eliminating their previous dependency on the vendor for modifications. The result was a significantly more efficient IT operation, with easier management, excellent reporting, and a solid foundation for future expansion with additional application connectors.

L&Q Group