Case Study: Battle Ground Public Schools achieves immediate cost savings and frees the helpdesk with Tools4ever UMRA & SSRPM

Innovative Solutions For Identity And Password Management

Battleground Public Schools was struggling to manually manage some 11,000 staff and student user accounts—relying on scripts and manual updates—and its small helpdesk was overwhelmed with password-related calls. They engaged Tools4ever to address these identity and password management challenges using UMRA (User Management Resource Administrator) and SSRPM (Self-Service Reset Password Management).

Tools4ever implemented UMRA to clean up Active Directory (removing obsolete accounts and bulk-creating incoming students from state CSV files) and rolled out SSRPM via Group Policy to enroll over 11,000 users for self-service password resets. The deployment cut account-management tasks from hours a day to under a day during onboarding, freed the helpdesk to focus on higher-value IT work, and produced immediate ROI—about half a helpdesk salary in documented cost savings.

Battleground Public Schools

Scott McDaniel

Director of Information Services