Case Study: Havas achieves major time savings and 50% fewer password-reset tickets with Tools4ever’s UMRA and SSRPM

Gaining back employee time with UMRA’s automated account management

Havas, one of the world’s largest communications groups (Havas Health in New York, 1,300+ employees), was struggling with time-consuming, manual account management—each new account could take up to half an hour—and a major onboarding/offboarding bottleneck because only two people handled the process. The helpdesk was also overwhelmed with password-reset calls. Havas chose Tools4ever and its User Management Resource Administrator (UMRA) solution (with Self Service Reset Password Management, SSRPM) to address these challenges.

Tools4ever implemented UMRA to standardize and delegate account creation via web-based forms (allowing helpdesk staff to make changes without elevated network rights) and deployed SSRPM so users could reset passwords themselves. The result: account creation is no longer backed up, password-reset tickets dropped by more than 50%, IT staff regained many man-hours and production increased without loss of quality. Tools4ever also automated folder creation and archival processes, delivering additional operational efficiencies.

Havas

Earnell R. Vereen

Network Administrator