Case Study: City of Marietta achieves fast, standardized, secure user provisioning with Tools4ever UMRA

Automated User Account Management allows Marietta to create accounts in just minutes

The City of Marietta, a full-service municipality with over 1,000 employees, faced a time-consuming, manual account provisioning process that could take up to 40 minutes per user and created a single-person bottleneck. To solve this, the city engaged Tools4ever and implemented their User Management Resource Administrator (UMRA) solution.

Tools4ever’s UMRA automated account creation using department-specific templates and Active Directory integration, provisioning accounts, folders and connected-app logins automatically and enabling one‑click removals for departing staff. As a result, Tools4ever reduced provisioning from roughly 40 minutes to just minutes, standardized new-employee accounts, tightened security, and freed IT staff to focus on other projects.

City of Marietta

James Baker

Network Administrator