Case Study: Trapper's Sushi saves $25K in third-party commissions with the Toast Digital Ordering Suite

Trapper’s Sushi Saves $25k in Third-Party Commissions With the Toast Digital Ordering Suite

Trapper’s Sushi, a Japanese‑inspired restaurant group with 10 Washington locations (and another opening), needed a consistent guest experience across locations and a reliable online ordering system that integrated with their POS and kitchen. Leadership also wanted to reduce costly third‑party commissions, cut phone‑order errors, and make it easier for staff and guests to use digital channels.

They implemented the Toast Digital Ordering suite and Toast TakeOut app, which feed orders directly into the POS, reduce phone traffic and mistakes, and provide a unified online menu and app experience. As a result, Trapper’s increased direct online orders, opened new revenue streams, and saved about $25,000 in third‑party commission fees last year.

Trapper’s Sushi

Shandor Collins

IT Director