Case Study: The Mug modernizes drive-in service and boosts efficiency with Toast

The Mug Uses Toast Technology to Modernize the Convenience of Drive Ins

The Mug is a farm-to-table, drive‑in style restaurant in Greenfield and Irvington, IN. After trying multiple POS systems that lacked online ordering, loyalty and gift card functionality, and the mobility needed for carside service, owners needed a solution that would speed ticket times, stop constant phone interruptions, and provide data for smarter marketing and management.

They implemented Toast’s all‑in‑one POS with handheld tablets, online ordering and backend reporting. The result: ticket times dropped by about 20 minutes, roughly 40% of orders are placed online, staff can take orders carside, managers can monitor sales/staff/inventory remotely, and the business operates more efficiently with less stress.

The Mug

Abi Tambasco

Co-Founder/General Manager