Case Study: Tacombi, an authentic Mexican taco shop, achieves streamlined multi-location operations and reliable offline payments with Toast

Tacombi is Optimized for the Empire State Building with Toast

Tacombi started as a VW van serving authentic Mexican tacos and has grown into a five-location shop—including a storefront in the Empire State Building. As the brand scaled, Director of Operations Luis Berenbau faced operational headaches from their legacy Micros system: no real-time reporting, manual menu changes across sites, slow and costly support, and vulnerability to network outages that disrupted fast-paced service.

Switching to Toast’s cloud-based platform gave Tacombi centralized, real-time data and the ability to update menus remotely, plus rapid, responsive support and a robust offline mode that lets them take payments and send orders during outages. Combined with Toast University for consistent, fast onboarding (new hires ramp in 1–2 days), these changes reduced errors, eliminated manual workarounds, and standardized operations—enabling smoother service and faster expansion.

Tacombi

Luis Berenbau

Director of Operations