Case Study: SuViche achieves real-time guest recovery and 40% faster ticket times with Toast

SuViche Uses Toast Guest Feedback to Improve Experiences in Real Time

SuViche, a Miami-based restaurant group serving sushi, ceviche and Peruvian specialties across three locations, needed a way to scale service while preserving a perfect guest experience. Growing beyond their legacy Aloha POS, they lacked real-time feedback, faster tableside ordering and kitchen coordination—issues that risked slower turn times, order errors and negative online reviews.

Switching to Toast gave SuViche Toast Guest Feedback for text/email receipts and manager alerts plus Toast Go handhelds integrated with Kitchen Display Screens. The team can now recover unhappy guests in the moment and route orders directly to the kitchen, cutting ticket times by 30–40%, reducing voids by over 70%, and freeing staff time to build stronger guest relationships.

SuViche

Ryan Egozi

Director of Operations