Case Study: Spoken Cafe achieves faster morning rush service and real-time reporting with Toast

Spoken Cafe Busts the Morning Rush with Toast

Spoken Cafe, a busy handmade-Cajun spot in Chicago owned by Will Goodwin, was outgrowing its paper tickets and cash register as foot traffic grew rapidly and rushes spiked between nearby train stations. Manual order-taking and spreadsheet-based reporting slowed service and made tracking sales and labor costly and time-consuming.

Switching to Toast’s Android POS with handheld tablets and kitchen display screens gave staff real-time order routing and reporting, cutting unnecessary steps, improving rush throughput (average ticket time ~8.5 minutes), and making sales comparisons effortless. The system reduced labor spent on paperwork, improved efficiency, and delivered a clear, quantifiable return on investment.

Spoken Cafe

Will Goodwin

Owner