Case Study: Snappy Patty's achieves higher profitability and operational visibility with Toast

Snappy Pattys Drives Profitability with Toast POS

Snappy Patty's is an upscale, scratch-made burger restaurant just outside Boston founded by co-owner Nick Dowling, known for sustainable sourcing. As the business grew, their previous POS (Clover) failed to meet full-service restaurant needs — offering poor two-way communication, vague reporting, unexpected charges, and limited functionality that hindered operations and profitability.

Switching to Toast gave Snappy Patty's detailed reporting and product-mix visibility, letting Nick track daily unit sales, spot theft, and measure price-per-person by dining area. Those insights drove data-based decisions — including plans to expand the higher-margin bar seating — improved operational oversight, reduced cost leaks, and convinced the team to use Toast for future locations.

Snappy Pattys

Nick Dowling

Co-Owner