Case Study: Roc 'N' Ramen achieves 15% higher average check size with Toast Order & Pay (Toast)

Roc 'N' Ramen sees 15% Higher Check Sizes with Toast Order & Pay

Roc 'N' Ramen, a New Rochelle full-service ramen restaurant known for blending Japanese technique with Caribbean flavors, needed to preserve its interactive dine-in experience and keep doors open during the pandemic while protecting guests and managing labor. The team faced the challenge of delivering hospitality safely and efficiently without sacrificing service or revenue.

By implementing Toast Order & Pay — which now handles about 95% of their dine-in volume — Roc 'N' Ramen enabled contactless ordering and payment, reduced service labor by shifting servers into section "captains," and allowed guests to order at their own pace. The change drove a 15% increase in average check size (about $120,000 annually at full capacity), improved staff efficiency and tips, and supported expansion to a second location.

Roc 'N' Ramen

Wayne Carrington

Founder and Owner