Case Study: Red Mountain Theatre Company achieves faster intermission service and reduced errors with Toast

Red Mountain Theatre Company Increases Efficiency with Toast Bar POS System

Red Mountain Theatre Company, a 260-seat nonprofit, struggled to serve 80–100 patrons during a 15-minute intermission using an old cash register and separate card machine. Slow transactions, forgotten orders, and time-consuming reconciliation created operational headaches, and the board needed clear ROI before approving new technology.

Switching to Toast’s wired tablet POS gave bartenders faster, connected ordering with on-screen signing and tipping (raising tips by 10%), simple self-install and training, and reliable wired terminals for the theater environment. The system cut errors, saved about an hour of nightly reconciliation, improved intermission throughput, and delivered measurable time-and-cost savings that justified the investment.

Red Mountain Theatre Company

John Dorsett

Dir. of Venue & Patron Services