Case Study: Melting Pot offers takeout for the first time and scales online ordering to 34 locations with Toast Online Ordering

Melting Pot Adds Toast Online Ordering To 34 Locations, Offers Takeout For First Time Ever

Melting Pot, the fondue restaurant franchise with about 100 locations managed by Front Burner, faced an urgent challenge when COVID-19 dine-in bans forced all restaurants to close and required offering takeout for the first time—midway through a multi-location Toast POS rollout. The team had to quickly design a takeout experience that preserved the brand and handled complex operational issues like timing, kitchen firing, marketing and guest expectations.

They implemented Toast Online Ordering (using Toast Now for locations not yet on Toast POS), standardized the guest experience, and piloted contactless payments like Scan to Pay while working closely with Toast for support and product enhancements. The result: 34 locations now offer takeout via Toast Online Ordering, 55 are on Toast POS, and Melting Pot gained a scalable new revenue channel, improved safety options, and a stronger partnership with Toast.

Melting Pot

Kristen Whitlock

Senior Manager of Business Systems