Toast
124 Case Studies
A Toast Case Study
Kuma’s Corner, a five-location Chicago burger and comfort-food group, faced operational friction from running Toast alongside two legacy POS systems and manually rekeying delivery orders from multiple third‑party apps. On busy nights staff were juggling tablets, phones and seating while entering orders by hand, which led to mistakes, waste and even turning off delivery during peak times.
By standardizing on Toast and integrating Chowly to push UberEats, DoorDash and other delivery orders directly into the POS, Kuma’s streamlined operations, cut manual errors and freed managers to focus on service. The integration now generates an extra $1,000 per week in delivery revenue, dramatically improves guest and staff experience, and lets the team reliably handle both dine‑in and off‑premise orders.
Lisa Weatherston
General Manager