Case Study: Unity Taqueria achieves higher margins and streamlined delivery with Toast

How Toast’s takeout and delivery solutions help Unity Taqueria and The Block maximize their profits

Unity Taqueria, a digital‑first quick‑service taqueria in Philadelphia with a mission to help people reentering society, and The Block (part of Craft & Crew Hospitality) in Minnesota faced the same challenge: grow takeout and delivery reach without losing guest data, paying high third‑party commissions, or overburdening staff with manual order and menu management—all while protecting margins and paying living wages amid labor pressures.

Both restaurants implemented Toast’s suite (POS, third‑party delivery integrations, Toast Delivery Services, loyalty, marketing, kiosks) so orders flow directly into the POS, menus update centrally, and delivery can be owned. The change saved roughly $200/week per location in labor, about $700/year per location in menu‑update costs, helped Unity drive 60% of delivery sales through Toast (an estimated $4,500/year added to net), grew Craft & Crew’s guest list to 75,000, and allowed both operators to streamline labor, protect margins, and boost repeat business.

Unity Taqueria

Robert Ashford

Owner