Case Study: The Listening Room Cafe boosts weekly sales 10% and halves service times with Toast

How Toast Mobile Technology Transformed The Listening Room Cafe

The Listening Room Cafe, a 250-seat music venue in Nashville founded by Chris Blair, pairs chef-driven dining with live performances twice nightly. Faced with a wall-to-wall rush when doors open and slow, paper-based ordering and a single kitchen printer, the venue struggled with 15-minute drink waits, chaotic 30-minute turnarounds between shows, frustrated staff and lost revenue.

By switching to Toast’s mobile handheld POS and kitchen display screens, servers send orders instantly and close checks at the table while the kitchen sees and stages incoming tickets in real time. Service times were cut dramatically, the 30-minute turnaround became achievable, staff morale improved, guest interactions stayed personal, and weekly sales rose about 10%.

The Listening Room Cafe

Chris Blair

Founder