Case Study: Moonie’s Burger House achieves 50% more face time and stronger customer loyalty with Toast

How Moonie's Burger House Cultivates a Community with Toast

Moonie’s Burger House, a counter-service spot in Cedar Park, TX known for creative gourmet burgers, faced operational strain as the suburb grew—phones ringing nonstop, long training times for new hires, and the need for better visibility into sales and labor to guide decisions. Owner Stuart Ward sought a modern, integrated technology solution to streamline orders, manage staffing, and build customer relationships.

By adopting Toast’s cloud-based POS, Moonie’s gained real-time sales and labor reporting, integrated online ordering and a built-in loyalty program, plus easy training resources. The change boosted efficiency and accuracy—50% of takeout now comes through online (calls dropped from 150 to 80 per week), staff onboarding accelerated, and Moonie’s now manages 3,000 rewards accounts to drive repeat visits.

Moonie’s Burger House

Stuart Ward

Owner