Case Study: Busboys and Poets reduces labor costs by $600/week and streamlines delivery with Toast

How 2 D.C. Restaurants Take Control of Delivery with Toast

Two Washington, D.C. restaurants — All-Purpose Pizzeria (part of Red Stone Group) and Busboys and Poets — faced the sudden loss of indoor dining and a dramatic shift to off‑premise sales during the pandemic. Their challenge was how to quickly scale delivery, control fees and labor costs, and keep revenue flowing while protecting staff and the guest experience.

Both turned to Toast: All‑Purpose adopted Toast Delivery Services to dispatch third‑party drivers directly with 0% commission and flat pay‑as‑you‑go fees, generating over $2,500/week through the platform, creating a 20% Employee Fund charge, and using guest data to drive repeat sales. Busboys used Toast’s direct integrations with DoorDash and Grubhub to avoid tablets and aggregators, saving about $600/week in labor and operations while gaining new customers. The combined approach simplified operations, protected margins, and boosted delivery revenue.

Busboys and Poets

Gareth Croke

Owner