Case Study: Harpoon Brewery achieves faster orders and spill-proof durability with Toast Hardware

Harpoon Puts Toast Hardware to the Ultimate Test - Bar & Beer Proof

Harpoon Brewery, a busy Boston institution serving thousands of guests on peak days, faced a dual challenge: rugged bar conditions that frequently ruined POS hardware and the need to speed up order-taking and modernize payments for high-volume service and retail sales. Their previous system was vulnerable to spills, bulky, and slow during 1,000+ order rushes, risking downtime and guest disputes.

Deploying Toast’s Hardware Suite — Toast Flex, dual-facing displays, Toast Tap, and Toast Flex for Guest — gave Harpoon a durable, compact, and contactless-ready solution that staff could self-install in about 25 minutes. The new system withstood spills, provided real-time guest visibility, supported NFC/EMV/MSR payments, and delivered order times under one second and payment processing under two seconds, resulting in faster service, fewer transaction issues, and greater operational confidence.

Harpoon Brewery

Brad Tinkham

General Manager