Case Study: Tios Mexican Cafe achieves 25% faster turn times with Toast Go handhelds (Toast)

From TouchBistro to Toast, Tios Mexican Cafe Improves Turn Times 25% with Toast Go Handhelds

Tios Mexican Cafe is a three‑generation, family‑owned Mexican cantina in Ann Arbor that serves a busy college crowd and longstanding delivery business. The restaurant struggled with TouchBistro’s POS, which lagged during high‑volume weekend nights, had limited delivery functionality, created long ticket times and heavy phone volume, and didn’t scale to their operational needs.

After switching to Toast—using Toast Go handhelds, the Toast delivery module, and on‑site onboarding—Tios sped orders to the kitchen, reduced errors, and cut ticket time from about 15 to 12 minutes, enabling roughly a 25% improvement in table turns. Online ordering halved phone calls (and phone lines), added delivery controls like geofencing and variable fees, and overall improved staff efficiency and support.

Tios Mexican Cafe

Jeremy Seaver

Owner