Case Study: Eventide Fenway achieves fast-casual efficiency and superior guest service with Toast

Eventide Uses Toast Go and Toast KDS to Deliver Superior Service with Fast Casual Efficiency

Eventide Fenway, a modern fast-casual restaurant in Boston led by GM John Myers, needed to deliver a high-touch New England dining experience while operating with fast-casual efficiency. They also wanted to eliminate friction between front- and back-of-house and replace fragile consumer tablets that hindered service.

By deploying Toast Go handhelds and the Toast Kitchen Display System, orders fire instantly to the kitchen with real-time prep counts, expeditors can notify guests via text, and servers can roam for table-side ordering, payments, and upsells. The result is smoother communication, faster service, more guest touchpoints and revenue opportunities, and a more durable, confidence-inspiring technology platform for the team.

Eventide Fenway

John Myers

General Manager