Case Study: DK Sushi achieves a seamless kiosk-driven quick‑service experience and 10% higher Average Order Value with Toast

DK Sushi Uses Toast Kiosks to Deliver a Seamless Quick Service Guest Experience

DK Sushi is a kiosk‑only quick‑service concept in the University of Pennsylvania food hall that set out to attract a tech‑savvy student audience while delivering fast, accurate orders and a branded self‑service experience. Their challenge was to launch a highly customized, fully digital ordering flow that reduced cashier dependence, sped up ticket turnaround, and increased revenue per order.

They implemented Toast Kiosk, Toast Kitchen Display System, and Toast Online Ordering to unify in‑store and online ordering with branded visuals, real‑time kitchen tickets, and SMS pickup alerts. The result: a seamless, intuitive guest experience with 10% higher average order value, improved order accuracy, consistent sub‑8‑minute fulfillment times, fewer staff interruptions, and a scalable model for expansion.

DK Sushi

Natalie DiBattista

Director of Operations