Case Study: Casa Rio cuts comped meals by over 80% and speeds table turns with Toast Go

Casa Rio cuts comped meals by over 80% with Toast Go

Casa Rio, the oldest family‑owned restaurant on San Antonio’s River Walk (est. 1946), operates across three dining levels and a 100‑yard patio, which made managing service and POS access difficult. Stationary kiosks created long lines and slow ticket times, so the team needed a way to speed orders, reduce errors, and improve table turns across multiple seating areas.

By equipping servers with Toast Go handhelds, Casa Rio sends orders directly from the table to the kitchen, boosting server confidence and accuracy while cutting travel time to terminals. The result: table turns and ticket times improved, comped meals dropped by over 80% (from about 3% to 0.5%), 99% of orders now flow through mobile units, and the stable POS has given management peace of mind.

Casa Rio

Dan Gonzalez

General Manager