Case Study: Casa del Barco achieves faster, paperless multi-station service and improved guest experience with Toast KDS

Casa del Barco Utilizes Toast KDS to Continually Optimize the Guest Experience

Casa del Barco is an upscale, modern Mexican restaurant in Richmond, VA, operated by Housepitality and known for reimagined comfort food and high guest expectations. Their challenge was to run a multi-station kitchen like a precise production facility—delivering hot, consistent dishes quickly—while overcoming the coordination and timing limits of paper tickets.

They implemented Toast Kitchen Display System (KDS) with separate screens per station to create a paperless, integrated workflow: stations prep and send items to expo, which assembles orders for timely service. KDS reporting revealed per-station prep times so managers could rebalance staffing and prep, improving ticket times, consistency, and the guest experience—backed by responsive Toast support that sealed the decision.

Casa del Barco

Matthew Roy

Manager of Technology Operations